Customers are welcome to order and pay directly via the website, or via email and invoice with our team. All pricing is online however we are constantly updating our products and options and may at times have options not featured on the website. Should there be something you are looking for that is not visible, please contact our team and they can provide an emailed quote instead.

Payment can be made via online card payment through the website (which is processed via Stripe) or Paypal, or offline via invoice and direct transfer. We only require a 30% deposit to confirm an order, and the remaining 70% is due at the time of dispatch. Full payment upfront is also welcome if preferable.

Production lead time varies depending on the machinery and engine options chosen, and the average lead time is 30 days from order confirmation to dispatch. At the time of dispatch, our team will send images to the customer of the completed order ready to be sent. The time from dispatch to port arrival is typically 30-40 days, depending on the port. Once goods arrive at port, they are subject to customs and cargo clearance and once cleared, they are trucked directly to the customer (with unloading provided). Port arrival to customer delivery is typically less than 1 week. The above time frames are averages and can vary slightly between orders and we can provide no guarantees due to the nature of heavy freight, but our team ensure customers are notified of delivery updates as they progress.

Digger World does not offer refunds or returns for customer change of mind, however we can offer a refund in the event of an item having a major issue. As we offer a 12 month warranty on parts, we always endeavor to fix any issues that may arise, to avoid the need for a return. Should a customer encounter a major issue with the purchased items, we ask for information along with video to be sent to our team at diggerworldsales@gmail.com

All machinery is transported without fuel or fluids for safety reasons, and customers should follow the manufacturers provided instructions before starting any machine for the first time. Please see our product specifications for details on the necessary fuel type for your chosen machine. We encourage customers to check machines over upon arrival and if any issues are found please email our team at diggerworldsales@gmail.com with photos or videos of any issues, so we can assist.